The New CX Playbook: AI, consumer-centric data, predicting success – and boosting badness

  • Using artificial intelligence and big data to tell the whole consumer story
  • Observing, testing, and learning to solve for the jobs your customers want to get done
  • Avoiding mediocrity by purposely focusing on the wrong things and failing fast as you experiment with real consumers.
  • Innovating to make sure new products and services will succeed
  • Engineering and delivering end-to-end experiences, striking down weakness, and boosting your team’s badness!

Location: Main Room Date: 24th April 2018 Time: 10:15 am - 10:45 am Geeta Wilson, Humana