From words to insight- Using advanced text analytics to deliver critical insights

Aon’s human resources outsourcing business supports tens of millions of end-using customers and almost half a billion web and call center interactions per year.  In this case-study-based session, we will explore the use of text analytics data to:
  • Reduce customer effort
  • Consult to and influence clients to help them make decisions with data
  • Optimize product features and customer experience

Location: Date: 26th April 2017 Time: 1:40 pm - 2:00 pm Lisa Miller, AON