VP Consumer Experience – Enterprise Transformation
Geeta Wilson is an innovative, transformational Customer Experience visionary with both domestic and international experience in start-ups and Fortune 500 companies. She is a dynamic, results-oriented leader who brings the spirit of a start-up to large matrixed organizations while returning measurable business impact.
In her role as VP of Consumer Experience Transformation at Humana, Geeta has built a customer-centric movement that leverages Lean Six Sigma, Design Thinking, Lean Start-up, and Agile to accelerate experience improvements for Humana’s health plan members.
Geeta and her team bring to bear rapid developments in technology while balancing analog consumer experiences with on-demand digital platforms. Using big-data analytics, artificial intelligence, machine learning, and omni-channel capabilities, the team supports Humana’s Integrated Care Delivery strategy for engaging its members on their health journey.
Geeta was recognized by MM&M as one of its 2017 Top 40 Healthcare Transformers and by American City Business Journals among its 2017 “People to Know.” She has been featured in Forbes, The Wall Street Journal, and Inc. Magazine.