Michael Gooch-Breault, Verizon I lead a team of data experts at Verizon. We analyze factors that influence our industry, like conversations on social media, that provide critical insights to the business about our brand, customer service and the competition. We use data and tools to inform our decision making — like large surveys, Net Promoter Scores, competitive intelligence, internal customer databases and syndicated research – to ensure a maximum return on our investments. I’m passionate about creating meaningful and personal customer experiences that ultimately drive growth.
I’m equally committed to developing my people and other internal clients along the journey. I have been with Verizon for over 10 years.