Main Conference Day 1 – 18th July |
Breakout Track – Morning Workshops |
08:00 Registration and Welcome Coffee | |
08:45 Opening Remarks by Merlien Institute & Conference Chair
(tbc: Bill Tanner) |
08:45 Opening Remarks by Merlien Institute & Conference Chair
Chair: Imran Anwar, Entrepreneur & Investor |
09:00 To know thyself – Big data, personal data and the end of privacy as we know it
Jason Thomas, Chief Innovation Officer, Thomson Reuters |
Workshop
09:00 Holistic brand innovation Most companies look at innovation as something that is done for a specific product or service. But what if you need to innovate across an entire brand? As an iconic brand, Roy Rogers® is well-beloved among consumers who grew up with their food. Yet the brand has not evaluated their proposition in years, and thus was ready to tell an enriched story to both loyal guests and consumers who are unfamiliar with the brand. Roy Rogers® needed to innovate against their entire proposition, menu portfolio, service offering, atmosphere, pricing strategy, and more. Join us in our journey to innovate the entire Roy Rogers® brand. Eliot Roth, President, Consumer Insights Carrie Isabell, Director of Marketing, Roy Rogers Restaurants |
09:30 Panel Discussion
Show me the money – where are MR investments going?
Moderator: Dan Foreman, Non Executive Director, Borderless Access & Operating Advisor, Hatted Panelists: Heath Greenfield, Senior Vice President, Millward Brown Philipp von Holtzendorff-Fehling, CEO, Mama Gaia, Advisory Board Member, Arcade City Linda Du, Director, Portfolio Strategy & New Product Alcon Tbc: Lisa Yu, VP, Ipsos SMX |
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10:00 From wearables to in-home appliances
Marc Yount, Chief Operating Officer, Field Agent |
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10:30 Networking Break | |
11:00 TBA
Ross McLean, Co-Founder, Over the Shoulder |
Workshop
11:00 Innovation Killing 101 – How & why you are an innovation killer (and what to do about it!)
Susan Robertson, Instructor, Harvard University, Founder, Susan Robertson Consulting |
11:30 Innovation radar- Translating insights into new product development
Mikel Cirkus, Global Director, Conceptual Design Group, Firmenich |
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12:00 TBA
Sentient Decision Science |
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12:20 Video Research Will Drive Emergence of Mass Qual
Can quantitative research simultaneously identify new insights and confirm market opinions? And can video play a role in quant research? The answer is finally “yes!” Through the creative use of video open ends, we will show that quantitative research can uncover deep insights while also providing the market underpinnings that we rely on. This presentation will illustrate a way to use Max Diff techniques to identify respondents with unique and important opinions about the study subject. Based upon the Max Diff scores, we will demonstrate how to dynamically serve video open ended questions. Key takeaways:
Frank Kelly, SVP Global Marketing, Lightspeed GMI Sherri Stevens, Vice President, Global Innovations, Millward Brown |
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12:40 Networking Lunch | |
Decision making & Customer Journey | Track: Big Data and Artificial Intelligence |
01:30 Up all night: Heineken gets inside nightlife
Joanne McDonough, Senior Director, Strategy and Insights, Heineken USA Penny Tarrant, Co-Founder, Senior Insight Director, Blue Lime |
01:30 Measuring what matters in social media
Tania Yuki, Founder and CEO, Shareablee Devon Rosenberry, Senior Social Media Account Manager, PMG |
02:00 In-the-moment mobile – measuring the impact of different touch points on purchase decisions
Saran Ganesh, Director, Product Marketing, SSI Jennifer Friedman Perez, Senior Director, Marketing Intelligence, Allure |
2:00 Using mobile phones for passive measurement of media near and on consumer’s devices
Omri Halevi, CEO, Mobile Research Labs |
02:20 Augmenting tracking studies with location based insights
Brett Simpson, Group Vice President Business Transformation, Millward Brown |
02:20 Cognitive IoT: Utilizing structured & unstructured data to turn one-to-one dialogs with customers into a valuable competitive advantage
Richard Scully, Partner, IBM Global |
02:40 Using mobile to understand and transform customer experiences
Ben Babcock, Director of Research, Jet.com |
02:40 Cutting Big Data down to size – making sense of millions of New York City taxi rides
– Applying principles of statistical sampling to Big Data – Using sample stratification and weighting adjustments to provide reliable views of low incidence patterns in Big Data while not distorting the overall picture – Avoiding processing bottlenecks by merging information from other data sources (weather, locations) into a sample rather than into the entire dataset – Developing accurate predictive models without advanced hardware or software through an ensemble approach that averages across many small models Elaine Zanutto, Vice President, Naxion Michael Kelly, Senior Group Director, Naxion |
03:10 Networking Break | |
03:40 Always on- building and sustaining loyalty in the mobile world
Ben Kaplan, Senior Director, Mobile Strategy, American Cancer Society |
03:40 |
04:20 Proof points that mobile & big data can save market research
• Where is market research failing consumers & clients? • Three case studies that demonstrate how this can be addressed through: 1. Cost, Time & Panel Disruptive Mobile Device Research 2. Longitudinal in-the-moment Research 3. Deriving Real-Time Insights without Fieldwork • Triple ‘A’ the key to saving Market Research: Affordable, Accessible, Actionable Ryan Versfeld, Research Director, MDI |
04:20 |
04:40 Using mobile-powered, omnichannel data to predict the shopper journey
Shantanu Mulay, Analytics Insights Director, PepsiCo Prabhath Nanisetty, Vice President, Insights Product Development, InfoScout |
04:40 |
05:00 Networking Reception sponsored by Research Now |
Main Conference Day 2 – 19th July | MMRA Workshops
Chaired by Mark Michelson, MMRA |
08:00 Registration and Welcome Coffee
08:45 Opening Remarks by Merlien and Conference Chair |
08:00 Registration and Welcome Coffee
08:45 Opening Remarks by Mark Michelson, Chairman, MMRA |
09:00 The art of Disruption – What Pinterest is teaching us
Edwin Wong, Head of Partner Insights, Pinterest |
9:00 Workshop
MFour |
09:30 Mobile video consumption on SVOD – Capturing the missing pieces in the digital video measurement ecosystem
Jimmy Blackburn, Vice President, TV and Multi-Platform Analytics Research and Strategy, The Walt Disney Company Becky Wu, Senior Executive Vice President, Luth Research |
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10:00 Ok, you’re collecting video in your mobile surveys. What now?
Sam Paice, Client Director, Big Sofa Dr. Simon Lidington, CEO, Big Sofa |
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10:30 Networking Break | |
11:00 The future of mobile video research
Tom Bassett, Founder, mindswarms |
11:00 Research in the Mobile World
From In-Store Research to Diary Studies, Mobile technology allows researchers to capture insights at the Shopper’s Moment of Truth, along the Path to Purchase, in ways that were not possible in the past. We will discuss: – Mobile Research Methodologies – Data Quality – Path to Purchase Case Studies – Location-Specific Research Marc Yount, Chief Operating Officer, Field Agent |
11:20 The curious case of device form factor – Disparity in web accessing habits of consumers on PC & Mobile and its effect on Market Research
Alan Heaton, Market Research Excellence Practice Lead, Microsoft Prasanth Reddy, Vice President – Operations & Technology, Borderless Access |
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11:40 A company is more than its product- Exploring the role of brand, customer-orientation, and good old methodology
In this session, Lauren DeRaleau, Director of Consumer Insights at Groupon, will touch on her experience with product-centric bias both in e/mobile-commerce and in the world of market research itself.
Lauren De Raleau, Senior Market Research Manager, Groupon |
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12:00 Making mobile possible: Automating split questionnaire design for mobile survey research
Roddy Knowles, Director Mobile Research, Research Now Harvir Bansal, Chief Research Officer, B3 Intelligence |
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12:20 Networking Lunch | |
01:20 Using mobile ethnography to create holistic and authentic mind maps
William Fletcher, Director of Research, Intercontinental Hotels |
01:20 Smartphone Qualitative-how to go from beginner to master practitioner overnight
Ross McLean, Co-Founder, Over the Shoulder |
01:50 Beyond liking – Methodologies for better understanding product experience through neuroscience
Dr. Justin Keene, Professor, HCD &Texas Tech University |
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02:10 Innovation Elevator
Fast paced and fun. Hear from some of the most innovative start-ups ready to revolutionize market research. Moderator: Imran Anwar, Entrepreneur & Investor Start-ups: Brian Truong, CEO, HelloToken Realizing the Value of Offline Transaction Data Jason Lobel, CEO, SwiftIQ No more metrics, please! – Exploring the impact of in-store testing in the context of offline retail Alfonso Perez, Co-Founder & COO, Shopperception Dave Mathews, Founder, NewAer |
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02:50 Networking Break | |
03:20 MRMW Awards Presentation
– Agency of the Year – Best New Technology – Best Mobile Qualitative – Best Use of Technology – Best Client/Supplier Collaboration – Researcher of the Year |
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03:50 The mobile mindset – Rethinking existing processes and means of engaging customers and employees
Cliff Barrett Senior Product Manager, Mobile and Emerging Technology, CNN |
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04:20 Using research to create compelling digital content that engages consumers
Cortney Henseler, Director Consumer Analytics & Research, AOL Samuel Kim, Senior Manager, Consumer Analytics & Research, AOL |
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04:50 Closing by Conference Chair & Farewell |